Chatbots are AI-powered conversational digital assistants that automate responses between
customers and brands. Digital Voice assistants like Alexa or Google assistant are in many ways
From providing news and entertainment, flight information, order a pizza and latest weather
forecast chatbots are used extensively as the go-to solution for interactions. Advanced algorithm
based chatbots now offer customers one-on-one investment advice in a financial firm, follow up
with offer guidance to patients in a health care environment and prescreen potential job
candidates in a Human Resource firm.
As the chatbots become more advanced and tested with rich consumer data, our first interaction
with brands will be person to machine, voice-activated and based on deep learning algorithms.
If your business has lot of repeated questions or interactions that you can automate using
chatbots strategically can certainly go a long way in enhancing your customer experience.